Terms of Service

By agreeing to our Terms of Service & Policies, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note that products will not be sent until we have authorization from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorized.

After you have placed your order you will receive an email to acknowledge your order. It will confirm which products you have ordered, but it may not constitute an acceptance of your order.

We do not have to accept your order, and for example, we will not accept your order if:

  • We do not have the products in stock
  • Your payment is not authorized
  • There is an error on our website regarding the price or other details of the products
  • You have cancelled your order

We reserve the right to refuse any order as well as cancel any subscription.

Please see individual product sales pages for information about delivery and shipping charges, where applicable.

For products that require shipping, we will email you as soon as your order has been shipped, and will advise of the shipping method (if any) at that time.

PAP Machine Rental Agreement

Under The CPAP BOX’s rental program, you pay the fee specified above each month, and receive a machine for your personal use until you cancel the rental or purchase the machine. This program is subject to our Machine Rental Policy as follows:

General:

  • After your completed order of a rental machine through The CPAP Box, we will send your sanitized machine with water chamber, standard tubing and filter. (Please note that the filter and tubing we send you is a one-time purchase that applies to the beginning of the rental. All further replacements must be ordered through our website).
  • Machines are rented on a monthly basis and the rental fee is a reoccurring monthly charge specified in the above table.
  • Note that this document also serves as a credit card agreement on file to charge your credit card each month. This rental amount will be charged until the rental item is returned or purchased.
  • The CPAP Box also offers unlimited telephone support during the life of your rental.

NOTICE: If I fail to to make monthly payments or make arrangements to purchase my machine and fail to return it, The CPAP Box has the right to charge me the full retail minimum advertised price to replace the machine. The CPAP Box also has the right to charge me $500 as specific damages if my account goes to collections for not purchasing or paying for the machine.

If I falsely dispute a rental charge to my credit card company and have not yet returned my machine, there will be an additional $250 charge for increased administrative costs which I authorize to be charged to my credit card on file. This is in addition to the other costs outlined in the terms and conditions.
In short, I am responsible to pay every month I rent the CPAP machine and I am responsible for it’s safe return to The CPAP box.

Discounts/Subsidies:

If your rate is subsidized by another company, once their subsidy is over you will be charged monthly at the normal rates going forward.

Authorization/Consent for Treatment:

I authorize The CPAP Box under the direction of the prescribing physician, to provide home medical equipment, supplies and services as prescribed by my physician. I authorize The CPAP Box to contact me via phone, text, mail and email regarding the services provided.

Returned Goods:

By signing this Financial Agreement with The CPAP Box, I understand that I will be supplied with a rental CPAP/BIPAP machine that will eventually be returned or purchased when I choose. Should I cancel my rental and decide to return the machine at any time I have a 7 day grace period beyond my normal rental cycle payment date to return the unit, or I will be charged another full month’s rental fee. I authorize The CPAP Box to store my credit card on file for these and any other charges, in the event that they occur.

Damaged Equipment and Financial Responsibility:

In the event that the machine breaks down from normal use The CPAP Box will replace my rental unit with another one at no addition charge. I will contact The CPAP Box to arrange sending in my broken unit to be replaced. Upon receiving the broken unit The CPAP Box will confirm that the machine was not damaged due to negligence or purposeful damage.

In the case of returning or trying to exchange broken or damaged equipment due to negligence or purposeful damage, the cost associated with repairing or replacing the device will be the sole responsibility of the patient. In the event that I return broken/damaged equipment I hereby agree to pay The CPAP Box for the balance to repair or replace the unit in full, within 30 days of receipt of invoice. All charges not paid within 30 days of billing date may be assessed as late charges. Late charges are $25 per week until the full amount is paid. I am also liable for all charges, including collection costs and all attorneys’ costs.

Authorization for Automatic Payment:

The CPAP Box will require a credit card be kept on file to ensure that we are financially protected in the case a returned machine is broken and needs replaced or any addition fees occur. A credit card is also required to be kept on file to make automatic monthly rental payments for the machine.

I authorize The CPAP Box to execute transactions on the above account. I consent to the use of the above payment method without my signature on the individual transactions in satisfying my obligations to The CPAP Box. I understand that a photocopy or fax of this agreement will serve as an original, and this payment authorization cannot be revoked unless done so in a 30 day written notice to the Provider.

  • The above monthly pricing has been explained and I understand the charges.
  • The credit card or bank account listed above will be automatically charged monthly until I purchase the machine or until I return it. I will not receive a monthly invoice in the mail.
  • I understand that while I am renting equipment, that I must maintain a valid credit card on file and that if my billing information changes, I will contact The CPAP Box to update.
  • If my credit card is declined, I will be charged an additional $25 service fee.
  • I am responsible for the above equipment. If it is lost or damaged (other than normal wear and tear), I will be billed for the cost as outlined above.
  • If the unit breaks down I can pause my rental and send the unit in. It will be replaced with another equivalent machine.
  • I authorize The CPAP Box to store my payment information on file for any charges that may occur.

Machine Return Policy:

We offer a satisfaction guarantee with all rentals. You may cancel at anytime and return your machine back to us by paying our $15 return fee. We will then ship you a return label and as soon as you drop your machine in the mail your monthly billing charges will be stopped.

Mask/Supply Cancellation Policy:

We offer a satisfaction guarantee with all subscriptions. All mask subscriptions are a 90 day commitment. If you are unsatisfied with your mask and would like to cancel before 90 days then you will be charged $5 for shipping and you will need to return the mask back to us. After 90 days you may cancel at anytime and keep your mask.

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note, the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request and will not be shared with any 3rd parties.

Unless you explicitly opt to do so, email addresses are not shared, bought, or sold via our site or our data management system. Your email address is primarily used to communicate the status of your order. We may use your email address to send promotional information and keep you informed of changes to our website. You may unsubscribe at any time by clicking the link at the bottom of the email.

The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

We reserve the right to make changes to this policy. Any changes to this policy will be posted.